COMPLAINT POLICY OVERVIEW
The National Accreditation & Equivalency Council of The Bahamas (NAECOB) is committed to upholding quality assurance measures to ensure that all registered, accredited and recognized institutions/providers of education in The Bahamas adhere to NAECOB’s outlined criteria, standards, policies and procedures.
Complaints made against an institution/provider of education in The Bahamas may be in possible violation or noncompliance of NAECOB’s criteria, standards, policies and procedures.
The complaint process is not to be used to involve NAECOB in grievances outside of specific and evidence-based violations or noncompliance of NAECOB’s criteria, standards, policies and procedures by an institution/provider of education in The Bahamas. NAECOB does not seek redress or adjudicate on the individual’s behalf who submits the complaint form.
NAECOB reserves the right to not respond or not take action on any complaint that characterizes a personal dispute between individuals and member institutions. This is inclusive of, but not limited to, disputes involving criminal matters, financial matters or disciplinary matters…etc..
Before submitting this complaint form, it is the responsibility of the individual to first attempt to resolve their dispute/matter with the institution internally. Evidence of this attempt must accompany the submission of this complaint form.
NAECOB will not review complaint forms if they are: (i) not fully completed, (ii) not signed by the individual, (iii) submitted anonymously, (iv) submitted on behalf of another person, and/or (v) does not have accompany documents to support the claim of specific and evidence-based violations or noncompliance of an institution.
PLEASE RETURN COMPLETED COMPLAINT FORM TO:
The National Accreditation and Equivalency
Council of the Bahamas (NAECOB)
Tonique Williams Darling Highway & Knowles Drive
P.O. Box N-3913
Nassau, The Bahamas
Telephone: 328-8872/3
Fax: 242-328-8995
OR EMAIL COMPLETED COMPLAINT FORM TO:
Email: info@naecob.org